Titlebook: Industrial Excellence; Management Quality i Christoph H. Loch,Ludo Heyden,Cedric Escalle Book 2003 Springer-Verlag Berlin Heidelberg 2003 L

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Christoph H. Loch,Ludo Heyden,Cedric EscalleUnique approach of an academically rigorous management quality framework, which is explained and made actionable on detailed examples.Each of the ingredients of the "theoretical" framework (processes

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Empirical Validation of the Management Quality ModelChapters 2 through 10 have illustrated our management quality framework with nine examples. We hope that they make management quality “come alive”, showing how it can be achieved in practice and providing factory managers with role models and concrete ideas.

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have awarded the IEA annually since 1995 in France, and in Germany since 1997. In the course of this effort, we have analyzed questionnaires from hundreds of plants, visited 100 of them, and given prizes to 30.978-3-642-05537-9978-3-540-24758-6