Titlebook: Customer Knowledge Management; Leveraging Soft Skil Soumit Sain,Silvio Wilde Book 2014 Springer International Publishing Switzerland 2014 B

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Knowledge Management Today,ny can be measured, among others, in terms of customer satisfaction and competitive edge. Creating customer satisfaction requires a shift from market to customer orientation, which means increasing the focus on the customer.

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Book 2014d organizational soft skills. This book?presents the interrelationship between customer knowledge management, customer focus and soft skills?and also provides concrete advice on how the management of customer knowledge can be optimized.

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2192-8096 owledge management, customer focus and soft skills?and also provides concrete advice on how the management of customer knowledge can be optimized.978-3-319-38140-4978-3-319-05059-1Series ISSN 2192-8096 Series E-ISSN 2192-810X

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The Statistical Predictability Theory,he Liapounov exponent ., with .(.) ∝ ., where .(.) is an appropriate measure of the distance between two points representing the system and initially very close in the phase space: a positive exponent means then an exponential separation, and implies loss of predictability.

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Applications of PET in Management of Brain Tumors,stered images with the added utility of CT for attenuation correction of PET images. The future of fusion technology, which has recently been launched in global markets, is the integrated PET/MRI scanner, and the one important area which definitely stands to benefit from this technology is the brain.