| 書目名稱 | TA-Q-BIN | | 副標(biāo)題 | Service Excellence a | | 編輯 | Qizhang Liu,Mark Goh | | 視頻video | http://file.papertrans.cn/901/900050/900050.mp4 | | 概述 | The first casebook to present the business strategy and operational practices of a Japanese logistics giant from an academic perspective.Provides first hand insights from Yamato’s senior management on | | 叢書名稱 | Management for Professionals | | 圖書封面 |  | | 描述 | This book reveals the secrets of Yamato Transport’s success in maintaining and extending its leadership in Japan’s domestic parcel delivery market. It presents six cases that illustrate how Yamato‘s flagship service, TA-Q-BIN, has evolved since the 1970s to the benefit of consumers, particularly urban dwellers, and how TA-Q-BIN has become an integral part of Japanese daily life. Each of the six unique cases serves as an independent teaching case for undergraduate and graduate students, describing the particular service design, operations management, innovation, supplier management, and social responsibility within the context of an Asian last-mile logistics service provider. The book also includes insightful presentations of the challenges facing supply chain and logistics service providers in Asia, and their innovative responses to these challenges using real-world cases. Besides featuring interviews with Yamato’s key stakeholders and their strategic clients, Japan-based and other Asia-Pacific Yamato operational centers make up the field method included in this book, while secondary data is drawn from trade and academic domains. Some of the cases are written in a didactic fashion, | | 出版日期 | Book 2015 | | 關(guān)鍵詞 | Corporate Social Responsibility; Service Excellence; Strategic and Operational Innovations; Supplier Ma | | 版次 | 1 | | doi | https://doi.org/10.1007/978-981-287-673-7 | | isbn_softcover | 978-981-10-1310-2 | | isbn_ebook | 978-981-287-673-7Series ISSN 2192-8096 Series E-ISSN 2192-810X | | issn_series | 2192-8096 | | copyright | Springer Science+Business Media Singapore 2015 |
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