| 書目名稱 | Managing Your Outsourced IT Services Provider | | 副標題 | How to Unleash the F | | 編輯 | Venkatesh Upadrista | | 視頻video | http://file.papertrans.cn/624/623250/623250.mp4 | | 概述 | Managing Your Outsourced IT Services Provider teaches executives and managers of organizations that are outsourcing some or all of their IT services and/or IT-enabled business processes how to unleash | | 圖書封面 |  | | 描述 | .Managing Your Outsourced IT Services Provider. teaches executives and managers of organizations how to unleash the full potential of their outsourced IT services workforce and IT-enabled business processes safely and profitably. Drawing on two decades of experience managing client relationships for global IT services companies, Venkatesh Upadrista guides outsourcing organizations around the hazards of geographic distance, linguistic miscommunication, organizational mismatch, and functional disparity between receiver requirements and provider capabilities..The first half of the book describes what an outsourcing organization needs to know about the IT services providers industry in general to deal intelligently with specific providers: namely, the industry’s organizational types, strategic drivers, competitive labor market constraints, and tactics for hitting P&L targets. The second half of the book teaches outsourcers how to evaluate prospective providers, craft service level agreements, formalize best practices, and manage the full gamut of receiver─provider relationships to optimize outcome in terms of cost, timeliness, and quality of services received..The descriptions and pres | | 出版日期 | Book 2015 | | 版次 | 1 | | doi | https://doi.org/10.1007/978-1-4842-0802-1 | | isbn_softcover | 978-1-4842-0803-8 | | isbn_ebook | 978-1-4842-0802-1 | | copyright | Venkatesh Upadrista 2015 |
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