Titlebook: Globalization of Professional Services; Innovative Strategie Ulrich B?umer,Peter Kreutter,Wolfgang Messner Book 2012 Springer-Verlag Berlin

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Balancing Industrialisation and Business Complexitiesare still too embryonic to impact the value chain at this point in time. Consequently, the balance of power is unlikely to be challenged by disruptive players and the cost saving potentials as suggested in the context of multi-tenancy of public clouds will not be achieved. The evolution of IT depart

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Service Analytics: Leveraging Data Across Enterprise Boundaries for Competitive Advantageotential of service analytics by means of two application scenarios: customer intimacy analytics focusing on the service encounter as well as demand and inventory analytics which are concerned with customer usage.

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The Power of the Customer and Its Implications for Business and IT Integrations the “smart customer” arises, enterprises will have to put even more focus on the customer experience: Customers will not only interact with the enterprise about a product or service, but also and probably much more with other customers. We show different scenarios of shaping a new customer experie

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Diversity and Inclusion: A Business Imperative in Global Professional Servicestunity employer by leveraging on differences. It has designed scalable processes to acquire, engage, motivate and retain talent, one of them being the formation of employee resource groups. Today, diversity and inclusion has become a business imperative for firms of Indian origin in global professio

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s for Realization” provides solutions for how to establish successful processes for delivering global professional services. Part III “Inspired Talent Management” goes to the core of the professional services i978-3-662-50953-1978-3-642-29181-4

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Market Entry and Expansion Strategies of Indian IT Firms into the European IT Outsourcing Industrynfosys, Wipro, Tata Consultancy Services, or HCL were hardly known even to industry insiders, they have now evolved into important and highly visible players in the global IT sector. However, the high growth rates as well as the profit margins of the past are expected to come under increasing pressu

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Global Sourcing: Shifting the Focus from Cost Saving to a Strategic Set-upfshoring and outsourcing models will be reviewed for product sourcing and service sourcing separately. Understanding offshoring as a location-specific delivery model and outsourcing, on the other hand, having significant impact on the governance, delivery system and the companies’ organisation (onsi