Titlebook: Global Competitiveness; Ten Things Thai Busi William Philip Wall Book 2022 The Editor(s) (if applicable) and The Author(s), under exclusive

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,Customer Service—Listen to What They Say,nd ways of improving customer experience based on the feedbacks received. Businesses are enjoined to keep the channels of communication open as feedback is an ongoing process that continues as long as the business operations are ongoing.

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,Using Information—Leverage Resource,tion and how firms can leverage information to drive revenue. It also discusses the optimal utilization of information in improving operational efficiency and in customer services and research that will give the fir a competitive advantage over its rivals.

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https://doi.org/10.1007/978-94-011-7633-0tion and how firms can leverage information to drive revenue. It also discusses the optimal utilization of information in improving operational efficiency and in customer services and research that will give the fir a competitive advantage over its rivals.

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