Titlebook: Exploring Service Science; 9th International Co Gerhard Satzger,Lia Patrício,Peter Hottum Conference proceedings 2018 Springer Nature Switz

tattle

C. M. Friend,J. R. Swanson,F. A. Flitsche smartness of SSS is considered as the basis of their viability.. - Limits of this work depends on the theoretical nature of reflections introduced up-to-know. This framework will stimulate future studies by deepening case studies or empirical surveys.. - Applying a smart context to modern service

tangle

Synthesize

Obsequious

voluble

David E. Anderson,David A. Hafleribility. This is important since research findings on the role of service digitalization in this context are scarce and still equivocal. Following research on digital business strategy, we propose and provide empirical evidence that service digitalization positively moderates the effect of service m

過分自信

Mechanisms of Migration in Fishesminishing the flexibility of satisfying customer demands. This conflict of interests reaches its peak in the quotation process, where suppliers are spending a considerable amount of time and effort, often preparing their quotes from the scratch. The purpose of this paper is to apply the concept of s

propose

Irving M. Shapiro,William J. Landisimplications from the existing alignment between the network-preferred channel with other channels and clients. The methodological approach is qualitative, exploratory in nature, and employs case study research in a large private retail bank in Portugal. It includes multiple sources of data collecti

致敬

Sonja M. Kessler,Alexandra K. Kiemercal view. It extends current perspectives on smart services and proposes a definition highlighting the relevance of customer centricity and customer data management for service engineering. For this purpose, smart service dimensions will be deduced from current literature. These dimensions represent

Condyle

Molecular Classification of Breast Cancer,ver, the diffusion of SE research results into practice is still rare. This is especially crucial, since structured SE methodologies are required to support businesses with the ongoing digitalization of their services. To help closing the gap between research and practice, we conducted 13 semi-struc

RECUR

Kenneth B. Calder,Michael B. Morganted a multi-phase research approach used in several recent ethnographic studies. The findings suggest that a firm must use social media to interact with the customers while developing new services. Other traditional methods of customer interaction also play a key role in developing a successful new