Titlebook: Conflict Management; Stephan Proksch Book 2016 Springer International Publishing Switzerland 2016 Coaching.Conflict analysis.Conflict reso

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Mediation Techniques,techniques you can, on the other hand, use to defuse conflicts: paraphrasing, active listening, I-messages, meta-dialogue, goal orientation, feedback, change of perspective and reformulation. I describe the characteristics of these techniques and explain when they can be employed. In the process, I

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Establishment of Mediation Facilities Within an Enterprise: Two Case Studies,process outlined follows the same structure as that described in Chap. .. In the accounts given, I have endeavoured to take the specific characteristics of the organisations into consideration while explaining the process in such a way that the experience gained can be applied to other enterprises.

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Tetsu Sato,Ilan Chabay,Jennifer HelgesonWhy have you decided to engage us?/how did you hear about us?

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