Titlebook: Complex Engineering Service Systems; Concepts and Researc Irene Ng,Glenn Parry,Paul Tasker Book 2011 Springer-Verlag London Limited 2011 CP

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https://doi.org/10.1007/978-3-531-90147-3nvest in transforming into service firms co-creating value with their customers. However there islack of understanding in how these organisations can effectively and efficiently (re)design their service delivery to co-create value with customer to attain optimal benefits. This chapter explains the s

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Gunter Schmidt,Silja Matthiesen,Kurt Starkeies. The chapter initially presents the topic of uncertainty in service delivery, which subsequently leads to a classification of uncertainties. Then, the current uncertainty-based service cost estimation processes are explained. By identifying the existing challenges, an improved framework to estim

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Cardiac

Rodent

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Gunter Schmidt,Silja Matthiesen,Kurt Starketion is achieved via a simulation model which illustrates factors, such as different service contracts, different levels of product condition information required by and available to the service provider, other constraints on the service system and different service performance levels achieved. The

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medieval

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Das Demjanjuk-Urteil: Eine sp?te Korrekturiented contracts, the responsibility for through-life support, including maintenance, has been shifted from the user to the service provider. In this new environment, innovative approaches to improving maintenance and reliability are necessary and create new, unique opportunities for value co-creati