Titlebook: Case Studies in Service Innovation; Linda A. Macaulay,Ian Miles,Babis Theodoulidis Book 2012 Springer Science+Business Media New York 2012

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Linda A. Macaulay,Ian Miles,Babis TheodoulidisPresents over twenty case studies drawn from practical experience.Demonstrates how success is measured, providing reader with tools for implementation.Organized around five themes with specific commen

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Service Science: Research and Innovations in the Service Economyhttp://image.papertrans.cn/c/image/222283.jpg

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B. Henderson-Sellers,A. Bulthuisby following the operation principles of western LCCs. Spring Airlines offers no frills, low fare travel with high quality; Shenzhen Airlines provides a high standard of service at a reasonable price while China United Airlines supplies simple, low fare and flexible air travel. Based on their innova

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https://doi.org/10.1007/978-1-4612-1748-0rt report outlines the development process and status of the China Mobile Multimedia Broadcasting (CMMB) services in China, and summarises their successful innovation in CMMB. This work covers five areas of CMMB’s business, including technology, organization, service, finance, and business model.

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Conclusions and Recommendationsmanufacturer offers to its clients. The core of the service is the optimisation of the clients’ warehouse logistics: the forklift fleet and its use. The innovation in the service is in its comprehensiveness; it includes not only elements that are linked to the functionality of the products (forklift

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https://doi.org/10.1007/978-1-4612-1830-2 may be shaped by business model innovation—organisations may have to cope with disruptions imposed by others—and may trigger the search for new business models. In these chapters, we will be looking in particular at public-private partnerships, where at least the “public” part of the partnership ma

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https://doi.org/10.1007/978-1-4612-2276-7iver in public–private collaboration in Denmark. It is situated north of Copenhagen in the capital region and has approximately 40,500 inhabitants. The interesting aspect of the case study is the attempt to change the approach to public–private collaboration from focusing mostly on price, efficiency